Frequently Asked Questions
Is this the official website of GPC?
Yes, http://gpcgsm.nl, http://gpcgsm.com, http://gpcgsm.be, http://gpcgsm.eu, http://gpcgsm.de, http://gsmpartscenter.nl, http://gsmpartscenter.com, http://gsmpartscenter.be, http://gsmpartscenter.de, http://gsmpartscenter.eu and http://gpc.parts are our official domains.
Am I ordering original parts?
Every product listed on the website of GPC is described with the quality standard. Most parts are original parts or AAA-quality parts, unless stated differently.
How long does the shipping take?
When an order is placed and the payment has been processed, your parcel will be shipped the same day. Depending on the country you are from, shipping may take 1 to 3 working days. On holiday or special days, shipping may take slightly longer than expected.
Which shipping companies do you use?
We ship via UPS, Fedex, GLS & PostNL. For more information check this page.
What is Express Delivery?
Express delivery means that your order will be delivered in usually 24 hours, except when there's delays.
What if I don't receive my package?
In case your order does not arrives to its final destination you will be notified and the items will be returned to us. This may occur if you are not available at the delivery time, note that the logistic service will try to deliver the order more than once.
How do I know where my package currently is?
You'll receive a tracking code that'll allow you to observe the process of delivery.
What if my package is damaged or broken?
Please visit the Returns & Exchanges page
How do I qualify for wholesale/dealer account?
You must meet the following qualifications:
- Store that works in telecom sector/mobile repair shop.
- Valid Chamber of Commerce or VAT number.
Every application will go through manual overview & check process.
What are the benefits with wholesale/dealer account?
GPC dealers have an opportunity to enjoy the variety of benefits including:
- Special discounts for wholesale dealers
- More than 70 000 items in stock
- Telephone support on weekdays
- 24/7 Live Support
- Easy order management & history overview
How can I get in touch with support?
There are several options to get in touch with us:
- Telephone Support - +31 (0) 10 717 15 77
- Live Chat Support
- Email Support - info@gsmpartscenter.com
What if items I need are not in stock?
There are several options available:
- Request desired products immediately (Available for GPC Dealers - Wholesale)
- Add the following product to wishlist
- Subscribe to specific product to get notifications about any stock changes
How can I get notifications about price changes?
Near every product you will be able to see a button that lets you get notified about price and stock change.
How can I get notifications about stock changes?
Same applies as for price changes. Near every product you will be able to see a button that lets you get notified about price and stock change.
What are the available payment methods?
We offer a variety of payment methods through familiar and trusted interface.
Credit cards, wire transfer, PayPal, iDEAL, Sofort, Ukash, Skrill.
What are the shipping limits?
There are absolutely no limits shipping-wise. Note that the price may vary for orders in Europe, excluding Netherlands, and orders outside of Europe.